Return & Exchange Policy 

If your order arrives damaged, you need to call (519)6351098 or email smokecountryca@gmail.com within 24 hours to notify us of the problem. We will request photos. A shipping label and RMA will be issued upon receipt of damaged product photos.

*You have 7 days from time of purchase to return your order

*All returns must have the original receipt or invoice

*All product return shipments must include all original internal packing materials, boxes and containers. 

If you are unsatisfied with any product, you may return it at your cost. Please contact us prior to returning any merchandise and mail unused products to the following address:

Smokecountry.ca

Returns

1070Wellington road

Unit 4

London ON

N6E 3V8

Any return for a refund may be subject to a  10-18% restocking fee. This fee may be waived for the following reasons:

• Carrier damage

• Defective product

• Product does not match advertising

• Received incorrect product

• Product was an extra item not ordered

Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.

 

Any items that have been used and are not in New Original Condition will not be returned.

In order to avoid confusion, please contact us before you purchase so that we may help you order exactly what you need. Refunds will be made by credit card refund, or store credit only and processed within 48 hours of receiving the items back to our location. Cancelled orders will be refunded within 24 hours of customers request. There are no cash refunds.